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Free Client Resource

Your Complete Client Onboarding Guide

Everything you need to know before, during, and after taking delivery of a DriveOn vehicle. We've created this transparent guide to ensure a smooth, hassle-free rental experience from start to finish.

📋 10 Sections ✅ Free Download 🔄 Updated 2026
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PDF Client Onboarding Guide.pdf 2.4 MB

Free to download · No obligation · Updated 2026

What's Inside the Guide

10 sections covering everything from application to end of contract

1

Choosing Your Vehicle

Browse our full fleet of cars and vans. Filter by type, budget and contract length.

2

Completing Your Application

Personal or business application — we consider all credit histories.

3

Your £500 Reservation Deposit

A non-refundable deposit secures your vehicle and is credited against your first payment.

4

Insurance Requirements

You must arrange fully comprehensive cover before delivery. We'll guide you through what we need.

5

Signing Your Rental Agreement

We use 89-day rolling agreements — the industry standard. A 12-month contract = just over 4 agreements.

6

Vehicle Delivery

We deliver nationwide direct to your door. Delivery is charged at £1.50 per mile exc VAT from Shrewsbury.

7

Your Payment Schedule

Payments are due on the agreed date each period. Late payments incur a daily fee — see your agreement.

8

Servicing & Maintenance

Servicing is your responsibility at 10,000 miles or 12 months — whichever comes first. Main dealer only.

9

Damage, PCNs & Responsibilities

Maximum 3 PCNs per contract. Report any damage immediately. Don't arrange repairs without our approval.

10

Support & End of Contract

We're here throughout your contract. We'll contact you ahead of end-of-term to arrange a smooth collection.

Your Journey with DriveOn

From first enquiry to driving away — here's what to expect

1

Browse & Choose

Find your vehicle on our website

2

Apply Online

Personal or business — all credit considered

3

Sign & Deposit

VOF signed, £500 deposit paid

4

Confirm & Insure

Balance paid, insurance arranged

5

Vehicle Delivered

Straight to your door, nationwide

6

You're on the Road

Support from us throughout your contract

89 Days
Standard rental agreement length
£500
Security deposit, credited in full to your initial payment
6–24 Months
Fixed contract terms available
£1.50/mile
Nationwide delivery from Shrewsbury (exc. VAT)

Frequently Asked Questions

Answers to the most common onboarding questions

Ready to Get Started?

Download the full Client Onboarding Guide for a complete walkthrough of the DriveOn process — or jump straight in and apply today.

Vehicles Available Right Now

All contracts include nationwide delivery · 6–24 month terms · All credit considered

Limited Time Offers

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